Your internet modem is what brings the internet to your pharmacy network. The modem receives information from your local internet provider through phone lines, coax(cable) lines or optical fiber and converts it into a digital signal.
Your pharmacy relies on the internet to process credit cards and run prescription insurance. When the connection is slow or worse, nonexistent — your whole day could be ruined and patients can become upset very quickly. That is why it is important to have a reliable internet connection for your pharmacy.
If your pharmacy is experiencing slow or no connection the first step to resolve the issue would be to power cycle the internet modem. This should be done once a month no matter if you are having issues or not. Usually this fixes the problem unless there is an outage in the area. Which is why you should always have a second internet modem for backup. Your primary internet service should be up 99% of the time but that 1% will happen and you want to make sure your pharmacy is prepared with a backup internet. Pharmacy downtime can be avoided if your pharmacy is setup properly.
Static IP: If you are ordering internet service for your pharmacy you will be asked about a “Static IP” this is a number the internet provider assigns to your business. This number will never change and certain pharmacy software services requires this. It is best to check with your software vendor to see if they require this for data backups and remote logins.
Networking is difficult. We are here to answer any questions you may have. We are industry experts with over 50 on-ste pharmacy installs, feel free to contact us.